Last December, I wrote a blog about some problems that I had shopping at the local Macy’s. Part of it was about the horrible product offerings at the store. Part of it was about their color-coded credit card system, which tried to identify big spending credit card users, probably so they can treat those people better, completely ignoring the frequent cash spender like me. I also talked about the fact that the sales clerks sign their names on the receipt to remind you to fill out their customer survey on line.
Well, it’s just about one year later and I think I dislike Macy’s even more. In fact, I am not sure when – or if - I will be shopping there again.
I was a frequent shopper at the store when it was a May Company store, and then a Kauffman’s store. Once Macy’s took over, the selection of products and the inventory levels were so bad that it made no sense to even go in to the store for a long time. But, I went in there a few weeks ago and felt that there was an improvement, so I decided to clip out my Macy’s 20% off coupon and do some early Christmas shopping. I was very careful to make sure that what I was buying was not listed as something that didn’t qualify under the rules of the coupon. But, sad to say, even though it wasn’t written on the coupon, what I picked did not qualify for the discount. Annoyed, I asked the sales clerk to show me where it said I couldn’t use it. She took the coupon and also couldn’t find it on there, but said that I couldn’t use it because the computer had it blocked. Since I wanted the item for a gift, I bought it anyway, but was unhappy about it. The sales signed her name to the receipt and told me not to forget to fill out the survey on line and list her name, and tell them about their great service. I chuckled as I had no plans to do so, seeing that I’d filled out Macy’s surveys before and it seemed nothing had changed.
Today, I thought I’d try one more time to go into Macy’s and use a new coupon they had in the weekend flyer. Guess what? Same problem. The item I had selected (men’s socks) or their brand name was not listed on the exceptions to the discount list, but the computer wouldn’t allow it - I was told it was because of the brand name. Annoyed, I asked the clerk to point out where it says they were exempted on the coupon, and again she could not find it. She thinks the computer may think it is a “superbuy” which ARE exempted, but the price card by the product didn’t list it as such; it appeared to be a regular sale item that wasn’t exempted.
I bought the socks anyway – the price wasn’t too bad but the discount would have been better. But what frosts me is that after getting stiffed on the discount, the clerk had the nerve to sign her name to the receipt and remind me about the survey, and to tell them out their “exceptional service.” Exceptional? I think not. Confusing discount practices – albeit not the clerks’ fault – is hardly exceptional service. And I am tired of what I see as Macy’s “baiting” tactics where it looks like coupons can be used towards their purchase, when in fact, they cannot.
I have to tell you I never had these problems with May’s or Kauffman’s – ever. Their discount coupons were clear and their shelves were clearly marked as to which items didn’t qualify if a specific brand name wasn’t already listed on the coupon. For some reason, Macy’s wants to make it hard to use the coupon on purpose. If I didn’t know better, I’d say they want you to only find that out when the item is rung up at the register, and then you may still decide, as I did two times, that I still wanted it anyway. Well, I’m not playing that game anymore with Macy’s
As far as I am concerned, it will be a long long time before I buy anything from Macy’s again. There are plenty other department stores out there who don’t need to play these kind of games, and I will be more than happy to spend my money there.
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