Saturday, November 29, 2008

I Hate Macy’s, Period.

Last December, I wrote a blog about some problems that I had shopping at the local Macy’s. Part of it was about the horrible product offerings at the store. Part of it was about their color-coded credit card system, which tried to identify big spending credit card users, probably so they can treat those people better, completely ignoring the frequent cash spender like me. I also talked about the fact that the sales clerks sign their names on the receipt to remind you to fill out their customer survey on line.

Well, it’s just about one year later and I think I dislike Macy’s even more. In fact, I am not sure when – or if - I will be shopping there again.

I was a frequent shopper at the store when it was a May Company store, and then a Kauffman’s store. Once Macy’s took over, the selection of products and the inventory levels were so bad that it made no sense to even go in to the store for a long time. But, I went in there a few weeks ago and felt that there was an improvement, so I decided to clip out my Macy’s 20% off coupon and do some early Christmas shopping. I was very careful to make sure that what I was buying was not listed as something that didn’t qualify under the rules of the coupon. But, sad to say, even though it wasn’t written on the coupon, what I picked did not qualify for the discount. Annoyed, I asked the sales clerk to show me where it said I couldn’t use it. She took the coupon and also couldn’t find it on there, but said that I couldn’t use it because the computer had it blocked. Since I wanted the item for a gift, I bought it anyway, but was unhappy about it. The sales signed her name to the receipt and told me not to forget to fill out the survey on line and list her name, and tell them about their great service. I chuckled as I had no plans to do so, seeing that I’d filled out Macy’s surveys before and it seemed nothing had changed.

Today, I thought I’d try one more time to go into Macy’s and use a new coupon they had in the weekend flyer. Guess what? Same problem. The item I had selected (men’s socks) or their brand name was not listed on the exceptions to the discount list, but the computer wouldn’t allow it - I was told it was because of the brand name. Annoyed, I asked the clerk to point out where it says they were exempted on the coupon, and again she could not find it. She thinks the computer may think it is a “superbuy” which ARE exempted, but the price card by the product didn’t list it as such; it appeared to be a regular sale item that wasn’t exempted.

I bought the socks anyway – the price wasn’t too bad but the discount would have been better. But what frosts me is that after getting stiffed on the discount, the clerk had the nerve to sign her name to the receipt and remind me about the survey, and to tell them out their “exceptional service.” Exceptional? I think not. Confusing discount practices – albeit not the clerks’ fault – is hardly exceptional service. And I am tired of what I see as Macy’s “baiting” tactics where it looks like coupons can be used towards their purchase, when in fact, they cannot.

I have to tell you I never had these problems with May’s or Kauffman’s – ever. Their discount coupons were clear and their shelves were clearly marked as to which items didn’t qualify if a specific brand name wasn’t already listed on the coupon. For some reason, Macy’s wants to make it hard to use the coupon on purpose. If I didn’t know better, I’d say they want you to only find that out when the item is rung up at the register, and then you may still decide, as I did two times, that I still wanted it anyway. Well, I’m not playing that game anymore with Macy’s

As far as I am concerned, it will be a long long time before I buy anything from Macy’s again. There are plenty other department stores out there who don’t need to play these kind of games, and I will be more than happy to spend my money there.


Check out my blog home page for the latest information, here.

9 comments:

Music Wench said...

I've never shopped at Macy's. There never seems to be one close by to where I'm living. I guess it's no loss then.

Anonymous said...

Im done with Macy's. The treat customers like hired help or street punks?? I worked for Foleys and always shopped there. But Macy's stores make no sense. Nothing good and cant find what they do have. I will never set foot in a Macy's again. If I want to get treated like crap I will go to the DMV.

macyhater said...

Macy's thinks all customers are stupid, and target them that way. They offer coupons, just because people ask for them, but they never intend on you using them. They do everything to discourage their use. I work at macy's and never shop here. Even the employee discount sucks, and only a idiot would even think of spending money there.

Anonymous said...

I also work at Macy's it is the worst place I have ever worked. The fine jewelry manager in our store is a well known drug dealer in our town along with her low life boyfriend that hasn't worked in years and who has recently been caught but, it is looking like he may be weaseling out of his charges too wouldn't you know it (our great judicial system)?. Macy's does not employ many good intelligent people and treat those, quality employees like crap. I agree that they manipulate customers with their bogus coupons and bullcrap ways. I hope I can find something soon this company is a big downer for many that work for them. Boooo Macy's

Anonymous said...

Macy's is a joke.I will pay off my credit card in 2 months and never use it again. I will never shop at Macy's, their coupons are misleading, they are full of shit. I was purchasing an expensive Christmas gift,but with my $25 off if you purchase $100.00 or more, I thought well ok,still a little pricey but, lets do it. Then I was informed that I couldn't use it for the product I was purchasing, they had everything in their fucking store listed on the back of the coupon, stating that you could not use this coupon for these items...WHAT A FUCKING JOKE..HATE MACY'S YOU LOST ME FOREVER....

Anonymous said...

I hate shopping at Macy's. I agree about the coupons being misleading and nothing ever qualifies. I hate the service too. They are always understaffed. You can never find anyone on the floor to help you and the people at the register are very nice but they are rarely ever able to answer any questions. Also, the merchandise is often in disarray with many items arranged under sale signs that do not apply.

RenyMatt said...

I hate shopping at Macy's too. I was a frequent shopper there for 3 years or more and I have their credit card too which I use all the time. They sent these stupid coupons in mail which never works at the register. Their customer service sucks too. Used to have some good collections but not anymore. I am cancelling their credit card and no longer stepping my foot in Macy's.

RetailRita said...

As a former retail employee I can understand the complaints coming from most on this forum. However, EVERY department store which issues coupons/credit do list EXCEPTIONS somewhere on the card. For instance, during the holiday season or on any higher-priced item (mattresses & jewelry) coupon usage is often limited regardless of the retail outlet. I know that Kohl's, Old Navy AND Macy's don't allow their coupons to be used on any "specials" or, a lot of the time, on electronics. People need to learn how to be a smart shopper and prepare for their purchases than blame their own stupidity on, "well, the cashier said..."

The Frequent Critic said...

Kohl's often issues coupons stating they can be used towards the purchase of ANYTHING in the store and that there are NO exceptions. Macy's is notorious for not listing the all the exception on the coupon and then stating the item is an exception when scanning the item at the register. In fact, I've had many Macy's employees complain about Macy's confusing coupon policies as well because they do get the brunt of the complaints at the register.

Penney's learned its lesson with its recent change in pricing (and getting rid of coupons) and found it didn't work and retail sales went down. Penney's coupons were far clearer than Macy's. The Penny's marketing fiasco was a case where the powers that be at the Penney's HQ thought they knew more about what the customer wanted or liked. Customers love coupons - but the secret is that they have to be very simple and without complicated conditions. Most people are smart shoppers but shouldn't need a PhD in order to see what items qualify for coupon use!